CombatPass - Train at Any Martial Arts Gym in Vancouver

1. Introduction

CombatPass ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

Personal Information

Name, email address, and phone number
Billing information and payment details
Location data (city, province)
Profile photo (optional)

Usage Information

Booking history and class preferences
Device information and browser type
IP address and access times
Pages visited and features used

3. How We Use Your Information

We use your information to:

Provide, maintain, and improve our services
Process transactions and send booking confirmations
Send you reminders about upcoming classes
Communicate with you about updates, promotions, and new features
Analyze usage patterns to improve user experience
Prevent fraud and ensure platform security
Comply with legal obligations

4. Information Sharing

We may share your information with:

Partner Gyms

When you book a class, we share your name and booking details with the gym to facilitate your attendance.

Service Providers

We work with third-party providers for payment processing (Stripe), email delivery, and analytics.

Legal Requirements

We may disclose information if required by law or to protect our rights and the safety of users.

5. Data Security

We implement industry-standard security measures to protect your personal information. All data transmission is encrypted using SSL/TLS. Payment information is processed securely through Stripe and is never stored on our servers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access and receive a copy of your personal data
Correct inaccurate or incomplete information
Request deletion of your account and data
Opt out of marketing communications
Withdraw consent for data processing
Lodge a complaint with a data protection authority

To exercise these rights, please contact us at privacy@combatpass.ca.

7. Cookies & Tracking

We use cookies and similar technologies to:

Keep you logged in to your account
Remember your preferences
Analyze site traffic and usage
Deliver personalized content

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal, accounting, or fraud prevention purposes for up to 7 years.

9. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

10. International Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

CombatPass Privacy Team

Email: privacy@combatpass.ca

Address: Vancouver, BC, Canada